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Acceptance: By making a purchase, providing your information for processing your order and/or receiving shipment of merchandise, you are agreeing to our store policies and entering into a legally binding contract with Atlas Pro Audio under the terms set forth in writing located on this page of our website. Please take the time to read this page completely. Thank you.

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Billing Address vs. Shipping Address: It is the credit cards' rule that merchants ship only to a customer's billing address. Some credit cards will allow a customer to authorize a secondary shipping address to their account, this can only be verified by phone with the issuing bank. We will, upon request, ship to your authorized secondary shipping address if it is verifiable with the issuing bank of the credit card. If you have not intentionally set up your secondary address it will not be on your account, and therefore not verifiable until it is set up. We know some stores haphazardly send products to any address, but this is a gross disservice to the customer as it allows and encourages credit card fraud.

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Sales Tax: FL state residents will be charged sales tax, based on FL county. If you are tax exempt in FL, we will need to be presented a signed Tax Exempt cetificate with ID Number sent to us before payment is made to exclude Sales Tax. You can fax it to us at 813.746.4059.

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Satifaction Gauranteed Policy:

EXCEPT FOR NON-RETURNABLE/NON EXCHANGEABLE ITEMS, SEE LIST.

In the event that you have purchased a piece of gear that you do not like, you can send it back to us within 14 days for full store credit, minus the original shipping cost (free shipping must be reinbursed). Store credit can only be used as store credit, cash will not be given (see Return policy). Your store credit can be used to purchase another item which would suit your needs. Due to the abuse of this policy, we reserve the right to deny any exchange or return at our sole discretion, this will apply mainly to items that are missing (i.e. cables, manual, etc.) damaged when in the possession of the customer or non-returnable items. If item is returned damaged, it is the discretion of Atlas Pro Audio to refuse the item, or to assess the actual damage fee to be deducted in addition to the rental/return fee deduction. Please inspect all merchandise immediately upon reciept and let us know if there is any cosmetic or electronic damage. As the original shipper, we will need to make a claim of damage with the carrier on your behalf. If we aren't notified of damage immediately, the carrier used will not allow a claim.

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Store Credit Policy:
To prevent the continual buying and returning items for store credit, we have had to limit our policy so that items purchased with full or partial store credit are not able to be returned or exchanged. Also See Above.

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Return Policy:
We hope that all your gear choices with us are happy ones. In the rare event that you want to return an item for a refund, it must be done so within 7 days. All returned items are subject to 20% restock (rental/use) fee and shipping costs incurred.

Due to the misuses and abuses of some individuals, we must enforce the return policy, in order to prevent some unscrupulous buyers from obtaining gear under the pretense of a purchase in order for them to use it as a "free rental" for their recording session.

We are unable to accept any returns after 7 days after purchase date. Shipping and handling charges are not refundable. If you received free or discounted shipping and handling, the shipping and handling will be taken from the return amount. All items must be returned in NEW condition. We reserve the right to refuse any return, based on any signs of use or wear, damage, missing items, damaged boxes or packaging.

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Cancellation Policy:
We can not cancel any orders once a credit card has been charged. All returned items are subject to 20% restock fee and shipping and handling costs. Special ordered items are NON-RETURNABLE, NON-CANCELABLE.

Shipping and handling charges are not refundable. If you received free shipping and handling, or promotional shipping and handling, you will be required to reinburse us for the shipping and handling you received in addition to the extra shipping and handling from receipient back to us.

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Authorized vs. Unauthorized Returns: Unauthorized returns will not be accepted. To return or exchange and item you will need a valid RA number, issued by us. There are fees associated with returning an item. You will be responsible for restock fees, plus the shipping accrued, even if shipping is not invoiced on your receipt. If you received promotional shipping/ free shipping on an item you will be required to reinburse the cost from the amount returned.

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Non-Returnable & Non-Exchangeable Items:
Please note that there are certain items that can not be returned. There is a strict no return/no refund/no exchange policy on:
a) Special orders: dropshipped items, custom cables.
b) Ribbon Mics
c) Personal items: like headphones
d) Used or Demo items
e) Software, Plug-Ins
f) Items purchased with store credit
g) Oversized and Heavy items
h) Items purchased through eBay
i) International Orders

All non-new gear is thoroughly inspected to be in top working order before shipping. All customer who purchase used or demo gear are required to check the gear immediately upon arrival to make sure the gear is in top working order. In the event that your gear arrives damaged, a shipping damage claim should be made within 24 hours of receipt of the package with the shipping company.

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Bundle Pricing:
If you receive a bundle price on a group of items, and you return one or more items, your discount will be nullified, and the stated internet pricing (found online at www.atlasproaudio.com) will be used to determine the final invoice price of the merchandise purchased. Shipping Methods: We ship with UPS primarily. You may choose the method of your shipment depending on how fast you would like it to you. WE DO NOT SHIP VIA USPS (United States Postal Service) unless is is international, some restrictions apply (if you are outside the US please see International Customer section).

UPS Ground: Day-definite delivery typically in one to five days.
UPS 3 Day Select: Delivery by the end of the third business day
UPS 2 Day: Delivery by the end of the second business day. A.M Service is available to most locations.
UPS Next Day Air Saver: Commercial Destinations: receive next business day delivery by 3:00 or 4:30 p.m., Residential Destinations: Next business day delivery by end of day
UPS Next Day Air®: Delivery is committed by 10:30 a.m. or 12:00 noon. A.M. Service is available to most locations.

Map of UPS Ground Transit Times (based on shipment originating from our warehouse in Florida). Color chart represents 1 - 6 days, starting with 1 day in Florida as seen in Gold, Light Brown is 2 days, Green 3 days, Brick Red 4 Days, Orange 5 days, Gray 6 days.

Shipping Time:

EXPRESS Shipping:
We can not guarantee delivery times. We will not cancel orders due to the mistake of any carrier or due to a mistake on the part of the buyer in choosing a slower method of shipping in light of a deadline the buyer may have. We can only control when an item is sent, and the method which it was sent, we make no gaurantees to delivery time. If we send an item Overnight with Saturday delivery out on Friday and it does not arrive, it is the fault of the carrier, we will not cancel the order or accept a return on this shipment without an RA number (See return policy below). If the carrier does not deliver on the time guaranteed, you will be entitled to a refund of the shipping cost. There are occasions when we may send items overnight (by 10am, 12pm, or 3pm), 2 Day, 3 Day, and the carrier (i.e. UPS or FedEx) does not fulfill their obligations on delivery time.

GROUND Shipping:
We will not cancel orders due to the mistake of any carrier (i.e. UPS, Fed Ex, or USPS) or due to a mistake on the part of the buyer in choosing a slower method of shipping in light of a deadline the buyer may have. We can only control when an item is sent, and the method which it was sent, we make no gaurantees to delivery time due to the fault of the carrier company.

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Shopping Cart:

We have a Paypal shopping cart which allows you to choose from using your credit card or checking account to send echecks. If you use the shopping cart on the Paypal system, you MUST HAVE A CONFIRMED ADDRESS, NON CONFIRMED ADDRESSES WILL NOT BE PROCESSED since they are not convered under the Paypal merchant protection policy. To make using the shopping cart more simple, we are adding the cost of US Ground shipping (with insurance) to the item, when you "Checkout" it will simply add your item total. If you need faster shipping, please call directly to place your order with us by phone or fax. That is the best way to make sure you will receive what you need if you have a deadline. THE SHOPPING CART SHOULD NOT BE USED BY INTERNATIONAL CUSTOMERS. ALL CUSTOMERS OUTSIDE THE USA, PLEASE EMAIL US TO ORDER, WE CAN SEND A PAYPAL INVOICE FOR SOME ORDERS OR DISCUSS YOUR PAYMENT OPTIONS. If you have questions about online shopping with us, please feel free to ask. Thank you!