Why order from Atlas Pro Audio?
'Cause we know gear, seriously. Why talk to some salesguy in a suit sitting behind a computer reading his "recommendations" from standard prompts or the store computer search function? You should be talking to real engineers! Nathan Eldred started Atlas Pro Audio approximately 7 years after opening his first recording studio. Since the start of Atlas Recording Studios & Atlas Pro Audio, we now have two studios in addition to the pro audio and consultation side of the business.
He has had articles published in Tape Op and Pro Sound News. Talk to THE engineer that other engineers and artists trust with their studios and music. Nathan is active in the industry, behind the scenes consultation on products you know and love, and many new products to come. We have even financed the creation of NEW products to get them out and into the publics hands. There aren't too many shops that would care enough to do that.
We have more gear in stock than most other so-called "pro" shops.
This means less wait for you, it means you can have something overnighted if needed. We are also able to get most items that are out of stock fast. The only exceptions being large items like speakers, power amps, or custom or special order pieces.
We don't make recommendations based on profit margins. No one gets commissions on sales. We base our recommendations on what is best for your application for your budget. It takes many years of experience to make the proper and long lasting recommendations that you need. It's not about what is a "hot" item now, it's about what is best for you. Trends come and go but exceptional gear will still be great in 10 or 20 years.
When you call, you will be dealing with the owner. That's right, you won't need to be transfered to "sales" or "service" or whatever.
You don't have to wait on hold for 20 minutes to talk to someone! Yeah, it seems like a small point, but if you've ever been on eternal hold, it's not fun.
No BS. Honest advice. If we really don't know or have the answer, we'll tell you. We won't BS anyone. If we think a piece of gear is a waste of your money, we'll tell you. We have made it a point to carry lines that we believe to be high quality. If you want to get professional honest advice and truly exceptional customer service, look no further.
We are open more hours than any other pro audio store with convenient extended hours for the working professional engineer. Why? Because we run 2 commercial recording studios, so we are here open from 11 am until 12 midnight EST Monday through Friday, and 12 Noon to 12 Midnight EST on Saturday and Sunday! That's almost 90 hours during the week that you can call us and talk to someone (IN PERSON) about your pro audio needs.
You can call us for FREE if you are in the US. Our US Toll Free Number is 1.866.235.0953
Customer Service. Personalized service, we do our best to remember our customers, you won't have to explain to 10 people who you are and what you bought for service, most likely we know you by name. And we'll do our absolute best to make you happy.
We can ship the same day on most items until 4:00-6:00 pm EST for priority items (Overnight, 2 Day, & 3 Day), and 4pm for ground shipments. Most stores can only ship until 3:00 pm, and that's usually for items ordered the day before. We usually ship the same day and that gives you 3 extra hours to get that last minute order to us for quick delivery.
We insure all shipments, no need to worry, even if it's a $50 item.
We carry over 80 lines of the best pro audio gear available. Our philosophy is to sell only quality pro gear or gear that has an exceptional value at it's price point. We want all of our clients to be happy with each purchase for many years after the purchase, whether it's for home studio or professional use.
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Ordering Info & Business Hours:
- Business hours are Mon - Fri 11:00 am - 12 midnight EST, Sat & Sun 12 Noon - 12 midnight EST.
- We are closed on Easter, Memorial Day, July 4th, Labor Day, Thanksgiving Weekend, Christmas Eve and Christmas Day and New Year's Day.
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US Residents can use our Toll Free Number 1.866.235.0953
International Customers can order via email, phone: Country code + 813.746.4058 or fax 813.746.4059
Payment Methods:
- Visa, Mastercard, Discover/Novus, and American Express
- Money Order, Bank Wire Transfer, or Cashier's Check
- Personal Check / Business Check (allow 10 business days for checks to clear)
- Paypal
Give us a call anytime or a quick email so we can take down your payment and shipping information.
Terms and Conditions - Policies for U.S. customers:
Acceptance:
By making a purchase, providing your information for processing your order and/or receiving shipment of merchandise, you are agreeing to our store policies and entering into a legally binding contract with Atlas Pro Audio under the terms set forth in writing located on this page of our website. Please take the time to read this page completely. Thank you.
Sales Tax: FL state residents will be charged sales tax, based on FL county. If you are tax exempt in FL, we will need a Fax/Photocopy of Tax ID Number sent to us before payment is made.
Our Satifaction Gaurantee Exchange Policy:
In the event that you have purchased a piece of gear that you really don't like, you can send it back to us within 14 days for full store credit, minus the original shipping cost (free shipping must be reinbursed). Store credit can only be used as store credit, cash will not be given (see return policy). Your store credit can be used to purchase another item which would suit your needs. Due to the abuse of this policy, we reserve the right to deny any exchange or return at our sole discretion, this will apply mainly to items damaged when in the possession of the customer or non-returnable items.
If item is returned damaged, it is the discretion of Atlas Pro Audio to refuse the item, or to assess the actual damage fee to be deducted in addition to the rental/return fee deduction. Please inspect all merchandise immediately upon reciept and let us know if there is any cosmetic or electronic damage. As the original shipper, we will need to make a claim of damage to UPS, Fed Ex, or Postal on your behalf. If we aren't notified of damage immediately, the parcel service used will not allow a claim.
Return Policy:
We hope that all your gear choices with us are satifying ones. In the rare event that you want to return an item for a refund, it must be done so within 7 days. In order to the depreciation of that demo/return unit returning to us, all returned items are subject to restock (rental) fee and shipping costs incurred.
Due to the misuses and abuses of some individuals, we must enforce the return policy, in order to prevent some unscrupulous buyers from obtaining gear under the pretense of a purchase in order for them to use it as a "free rental" for their recording session.
We are unable to accept any returns after 7 days after purchase date. Shipping and handling charges are not refundable. If you received free or discounted shipping and handling, you will be required to reinburse us for the shipping and handling you received.
Cancellation Policy:
We can not cancel any orders once a credit card has been charged. All returned items are subject to 15% restock fee and shipping and handling costs. Special ordered items are NON-RETURNABLE, NON-CANCELABLE.
Shipping and handling charges are not refundable. If you received free shipping and handling, or promotional shipping and handling, you will be required to reinburse us for the shipping and handling you received in addition to the extra shipping and handling from receipient back to us.
Authorized vs. Unauthorized Returns:
Unauthorized returns will not be accepted. To return or exchange and item you will need a valid RA number, issued by us. There are fees associated with returning an item. You will be responsible for restock fees, plus the shipping accrued, even if shipping is not invoiced on your receipt. If you received promotional shipping/ free shipping on an item you will be required to reinburse us for the shipping we had paid on that item to you.
Non-Returnable & Non-Exchangeable Items:
Please note that there are certain items that can not be returned.
There is a strict no return/no refund/no exchange policy on all special orders, all personal items like headphones, cables, used, demo, or consignment gear. Damaged or abused gear can not be returned. All non-new gear is thoroughly inspected to be in top working order before shipping. All customer who purchase used/demo/consignment gear are required to check the gear immediately upon arrival to make sure the gear is in top working order. In the event that your gear arrives damaged, a shipping damage claim should be made within 24 hours of receipt of the package with the shipping company.
Bundle Pricing:
If you receive a bundle price on a group of items, and you return one or more items, your discount will be nullified, and the stated internet pricing (found online at www.atlasproaudio.com) will be used to determine the final invoice price of the merchandise purchased.
Shipping Methods:
We ship with UPS and FedEx primarily. You may choose the method of your shipment depending on how fast you would like it to you. We do not have handling charges, we only charge the actual shipping, which varies due to weight, box dimensions, destination, speed in which you want to receive your order, and the carrier service chosen (i.e. FedEx or UPS). WE DO NOT SHIP VIA USPS (United States Postal Service) unless is is international.
Shipping Time:
EXPRESS Shipping:
We can not guarantee delivery times. We will not cancel orders due to the mistake of any carrier or due to a mistake on the part of the buyer in choosing a slower method of shipping in light of a deadline the buyer may have. We can only control when an item is sent, and the method which it was sent, we make no gaurantees to delivery time. If we send an item Overnight with Saturday delivery out on Friday and it does not arrive, it is the fault of the carrier, we will not cancel the order or accept a return on this shipment without an RA number (See return policy below). If the carrier does not deliver on the time guaranteed, you will be entitled to a refund of the shipping cost. There are occasions when we may send items overnight (by 10am, 12pm, or 3pm), 2 Day, 3 Day, and the carrier (i.e. UPS or FedEx) does not fulfill their obligations on delivery time.
GROUND Shipping:
We will not cancel orders due to the mistake of any carrier (i.e. UPS, Fed Ex, or USPS) or due to a mistake on the part of the buyer in choosing a slower method of shipping in light of a deadline the buyer may have. We can only control when an item is sent, and the method which it was sent, we make no gaurantees to delivery time due to the fault of the carrier company.
Shopping Cart:We have a Paypal shopping cart which allows you to choose from using your credit card or checking account to send echecks. If you use the shopping cart on the Paypal system, you MUST HAVE A CONFIRMED ADDRESS, NON CONFIRMED ADDRESSES WILL NOT BE PROCESSED since they are not convered under the Paypal merchant protection policy. We also do not accept International payment via Paypal. To make using the shopping cart more simple, we are adding the cost of US Ground shipping (with insurance) to the item, when you "Checkout" it will simply add your item total. If you need faster shipping, please call directly to place your order with us by phone or fax. That is the best way to make sure you will receive what you need if you have a deadline. If you have questions about online shopping with us, please feel free to ask. Thank you!
Damage or Warranty Repair Policy:
All customer are required to check the gear immediately upon arrival to make sure the gear is in top working order. Atlas Pro Audio is not responsible for damaged gear. In the event that your purchase is defective or D.O.A. (not as a result of shipping), a claim must be made with the manufacturer. Contact us immediately and we will help you get a replacement item as soon as possible.
In the event that your gear arrives damaged through shipment (i.e. UPS, FedEx, USPS, etc.), a shipping damage claim must be made within 24 hours of receipt of the package with the shipping company. Please report any damages to us immediately, and we will help you get a replacement product as soon as possible.
If you need to return a piece for repair, please let us know, we can help you get an RA number from the factory.
International Customers Please Read:
We do ship internationally for some of the brands we carry. Please email us to see if the items you want are able to be sold outside the US.
There are NO RETURNS, NO REFUNDS on international orders.
We accept Bank Wire transfer for international orders. We are able to accept Paypal from Canada if your account is confirmed. Please note: We do not accept international credit cards or International Paypal Payments with the exception of confirmed payments from Canada.
We will not alter customs forms. The actual cost of the items will be marked on all customs forms and receipts. Customer is responsible for all customs duties and shipping costs. In the event your equipment is damaged in shipping a claim must be made with the carrier. We do not provide advanced replacements on damaged gear. Customer is responsible for all to and from shipping for warranty repair.
International Shipping:
We prefer to use UPS for international shipments. We will use USPS when items are able to be sent fully insured, some countries limit the insurance values to lower amounts. We will not alter customs forms. The actual cost of the items will be marked on all customs forms and receipts. Customer is responsible for all customs duties and shipping costs. In the event your equipment is damaged in shipping a claim must be made with the carrier. We do not provide advanced replacements on damaged gear. Customer is responsible for all to and from shipping for warranty repair.
Refusal of Goods:
Any purchase that is refused upon delivery is subject to a 15% restock fee. EVEN IF IT IS NOT OPENED. In the past we have had individuals try to refuse items. We expect our customers to be honorable in their intention to buy an item, if you do not want it, please do not order it. By providing your name and information and making a purchase, you are accepting the terms that are posted here. This is a legally binding agreement (see acceptance clause below).
You are also responsible to pay the cost of shipping and handling added to 15%. This amount will be taken from the purchase price, and the remainder will be refunded. You will be required to sign an acceptance letter itemizing the restock fee, shipping/handling fee and the refund amount. You will need to provide proof of identity with a valid Driver's license. If this is contested, we will pursue all legal means of obtaining these fees.
Refusal to Pay fees incurred on an order:
We reserve the right to collect on any outstanding debt incurred by a customer associated with the purchase and or return of goods. We will use all avenues to collect this debt, and this can include a collection agency and/or court order.
Trading Gear:
Atlas Pro Audio is interested in trading new pro audio gear for used pro audio gear. We can not accept trade in towards the used, demo, or consignment gear we have. Trade ins will be on New gear only.
If you have classic, vintage, or boutique gear for trade on new gear we sell, please feel free to inquire. We are looking for classic, vintage, or boutique microphones, reel to reels, outboard, effects units (plates and classic digital units), monitors, and consoles Don't be afraid to ask, even if it may be in disrepair, you could have something we are looking for.
Consigning Gear:
Atlas Pro Audio can list your used gear on our website on a consignment basis. If you have gear that you would like to sell, please email us with information and some clear photos. We charge a modest 10% commission if we sell your item. There is NO LISTING FEE, and you are not charged anything if the item does not sell. It gets even better, if your item sells and you spend the money from your used gear with us, we waive the 10% commission fee!
Legal:
Atlas Pro Audio reserves the right to claim for all fees (product, damages, rental fees, usage fees, shipping/handling charges, time, attorney fees, court and legal fees) related to all legal claims made against or for Atlas Pro Audio, Inc.
In the event that legal proceedings are required to resolve disputes, all legal proceedings will be filed in Hillsborough County Florida and take place in Hillsborough County, FL.
Atlas Pro Audio reserves the right to to change our prices, policies, our website, and deny any sale or service at our sole discretion. The policies posted here supercede all other written, verbal, or implied conditions.
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